Refund policy

We love every watch we build, and we’re pretty sure you’ll love yours too. But if it’s not the one for you, no hard feelings. Here’s how returns and exchanges work.

14-Day Satisfaction Guarantee
You have 14 days from delivery to request a return, so you can order with confidence.

To start a return, email us at returns@clockedoutcollective.com with your order number and the item(s) you’d like to send back. We’ll confirm you’re within the 14-day window and send you our return address.

Unworn Means Unworn
We can only accept returns on watches that are in the exact condition we sent them. Every watch is inspected when it comes back, and returns that don’t meet these conditions won’t be accepted. To qualify:

  • The watch must be unworn. Trying it on briefly to check the look is fine. Wearing it out, to work or for a day is not.
  • Bracelets must not be sized. If links have been removed or the bracelet has been resized, it can’t be returned. Hold off on sizing until you’re sure it’s a keeper.
  • Rubber straps must be unworn, with no marks, creases or signs of use.
  • No damage of any kind, including scratches, scuffs or marks on the case, crystal, bezel or bracelet.
  • Everything has to come back: the original box, packaging, tools, cards and any accessories.

If a strap or bracelet comes back worn, creased or resized, a $60 USD fee will be deducted from your refund.

Final Sale Items
Items marked as clearance or final sale can’t be returned or exchanged.

What a Return Costs
There’s no restocking fee. A few costs do come out of your refund, though:

  • Return shipping is on you, and it must be tracked. We recommend insuring it too, since we can’t refund a package that never reaches us.
  • Our original shipping cost is deducted from your refund, since we covered it when we sent your order out. This is typically $30–$60 USD, depending on your country and how many watches were in the order.
  • Duties and taxes you paid to your local government on delivery are non-refundable. Any duties or fees charged on the return shipment are also deducted.
  • Paid with Sezzle? Sezzle charges its own fee on returned orders. That fee is set by Sezzle, so it’s deducted from your refund and we can’t waive it.

Once your return arrives, we’ll inspect it. If everything checks out, we’ll process your refund.

Exchanges
Want a different watch or colourway? You can exchange it within the same 14-day window, under the same unworn conditions as returns.

Here’s how it works:

  1. Email returns@clockedoutcollective.com with your order number, the item you’re sending back, and what you’d like instead.
  2. Ship it back to the address we provide. Return shipping is on you, and it must be tracked.
  3. Once it arrives, we’ll inspect it to make sure it’s unworn and undamaged.
  4. If the courier charges any fees on your return (like duties or brokerage), those need to be settled before we send out your new watch.
  5. If there’s a price difference, we’ll either charge or refund the difference before your new watch ships.
  6. We’ll ship your exchange. Reshipping is free within Canada and the US. Other countries may have an extra shipping cost, and we’ll let you know before anything goes out.

Damaged or Defective on Arrival
We check every watch before it leaves our hands, but if yours arrives damaged or with a manufacturing defect, we’ll make it right.

Email returns@clockedoutcollective.com within 7 days of delivery with your order number, a description of the issue, and photos or video showing it. We’ll send you instructions for shipping it back.

Once we receive and inspect the watch, we’ll send out a replacement right away and reimburse your return shipping, up to $30 USD. Any duties charged on the return shipment aren’t covered.

Found an issue after the first 7 days? Your watch is covered by our 1 Year Warranty.

Refunds
We’ll let you know once we’ve received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little extra time to process it on their end.

If it’s been more than 15 business days since your refund was approved and you still don’t see it, email us at returns@clockedoutcollective.com and we’ll look into it.

Questions?
By ordering from Clocked-Out Collective, you agree to this Return & Refund Policy. If anything’s unclear, reach out at hello@clockedoutcollective.com. We’re happy to help.