Shipping policy
We know waiting for a new watch is the hardest part, so here’s everything you need to know about how your order gets from our shop in Alberta to your wrist. If anything’s unclear, just reach out.
Pre-Orders
All orders are currently pre-orders, with an estimated ship date of mid to late December. Before it leaves us, every watch gets a final pressure test and inspection, and you’ll get an email with tracking as soon as it ships. If the estimate changes, we’ll let you know right away, and you can cancel for a full refund any time before your order ships. Delivery before December 25 can’t be guaranteed.
Free Shipping, Worldwide:
Every order with a watch ships free, anywhere we can send it, and anything you add to that order rides along free too. Band-only orders ship at standard rates, calculated at checkout. A few countries are off-limits due to shipping restrictions. The easiest way to check is to go through checkout: if it lets you pay, we can ship to you, and free shipping is applied automatically on eligible orders.
Processing Time:
Every watch gets a final pressure test and inspection before it leaves us, so please allow 1-2 business days for us to get your order ready. You’ll get an email as soon as it’s on its way.
Double-Check Your Address:
Please make sure your shipping details are correct at checkout. Once your order ships, we can’t change the address or reroute the package.
Tracking:
When your order ships, we’ll email you the courier’s name and your tracking number. Give it 1–2 business days for the tracking to start updating.
Transit Times:
- Canada: 4–7 business days
- United States: 7–9 business days
- International: 9–12 business days
These are estimates, not guarantees. Once your package is with the courier, delays from the courier or customs are out of our hands, but we’re always happy to help you chase it down.
Customs & Duties:
United States: we prepay all duties and taxes on US orders, so there’s nothing extra to pay when your watch arrives. No surprises.
Everywhere else: orders shipped outside Canada and the US may be charged import duties and taxes (including VAT or GST) when they reach your country. We’ll work with our courier to keep these as low as we can, but any charges are the customer’s responsibility. If a package is refused because of duties, it’ll be returned to us, and the return shipping and any fees will be deducted from your refund.
Cancelling an Order:
Changed your mind? You can cancel any time before you get your shipping confirmation email. Once tracking has been sent, the order can’t be cancelled, but you can still use our Returns Policy.
Paid with Sezzle? If you cancel before your order ships, you’ll be refunded the order amount minus Sezzle’s cancellation fee. That fee varies by order and is charged by Sezzle, so unfortunately we can’t waive it.
Undeliverable Packages:
If a package comes back to us because of an incorrect address or because it wasn’t picked up, we’ll happily reship it once the new shipping cost is covered.
Lost, Stolen or Damaged Packages:
Once your package is with the courier, it’s in their hands. If it goes missing or arrives damaged, please contact the courier directly to file a claim. They’re the ones who can track it down and make it right.
We’ll always ship to the address you give us, so please choose one where you can safely receive your order. Once the courier confirms delivery with proof of delivery, we can’t take responsibility if the package goes missing afterward. If theft is a concern where you live, call the courier ahead of time to hold or redirect your delivery, or ship to your work or another secure spot.