Warranty Policy
We build every watch by hand and test it before it leaves our shop, so we’re proud to stand behind it. Here’s what our warranty covers and how to use it if you ever need to.
What’s Covered:
Every Clocked-Out Collective watch bought directly from us comes with a 1-year warranty on the movement, starting from the date of original purchase.
If your movement stops working or develops a defect under normal use, and the watch hasn’t been opened or tampered with, we’ll repair or replace the movement at no cost. That includes parts and labour.
Want more peace of mind? You can add a 1-year warranty extension at purchase, for two full years of coverage.
What’s Not Covered:
The warranty covers defects in materials or workmanship, not wear and tear or accidents. It doesn’t cover:
- Damage from accidents, drops, misuse or neglect
- Opening, modifying or tampering with the case or movement
- Damage from not following the instructions in our setup and care guides
- Normal wear, like scratches, fading or discolouration
- Water damage of any kind
- Battery replacement on quartz models
- Straps and bracelets
Swapping straps and bracelets using the quick-release spring bars is totally fine and won’t affect your warranty. That’s what they’re there for.
How to Make a Claim:
- Reach out: email hello@clockedoutcollective.com and tell us what’s going on. Photos or a short video help a lot.
- Have your proof of purchase ready: your order number or receipt works.
- Send it in: we’ll give you instructions for shipping the watch to us. Shipping to us is on you, and we recommend a tracked and insured service.
- We’ll take a look: our watchmaker inspects every watch that comes in, and we’ll update you on your claim within 5 business days.
- We’ll send it back: if the claim is approved, we’ll cover the cost of shipping the repaired or replaced watch back to you.
What Voids the Warranty:
If our inspection shows the watch has been opened, disassembled, altered or tampered with, or has water damage from any of the causes above, the warranty for that watch will be void.
Limitation of Liability:
Clocked-Out Collective is not liable for any incidental or consequential damages resulting from the use of our products or any breach of this warranty. All implied warranties are limited to the duration of this warranty. This warranty gives you specific legal rights, and you may have other rights that vary depending on where you live.
Changes to This Policy:
We may update this policy from time to time. Any changes will be posted here and take effect right away.
Questions?
Reach out anytime at hello@clockedoutcollective.com. We’re happy to help.