FAQs

 You place your order now to lock in your watch, and we ship it as soon as it’s ready. You’ll get an email with tracking the moment it leaves our shop. 

 We’re estimating mid to late December. If anything changes, we’ll email you right away. 

 We’ll do our best, but we can’t promise it. Orders shipping in late December may arrive after the holidays, especially outside Canada. If it’s a gift, we’d hate for you to be disappointed, so plan with that in mind. 

 Yes, any time before it ships, for a full refund. Sezzle orders are refunded minus Sezzle’s cancellation fee. 

We're pretty confident in our estimate but if something comes up, we'll email you with the new estimate. If it doesn’t work for you, you can cancel for a full refund. 

 Your card is charged when you place your pre-order. 

Yes. Every order with a watch ships free worldwide, and anything you add to it ships free too. Band-only orders ship at standard rates, calculated at checkout. For more info, see our Shipping Policy here.

Right now, everything is on pre-order with an estimated ship date of mid to late December. Once we’re shipping normally, orders go out within 1–2 business days.  Every watch gets a final pressure test and inspection before it leaves us, so please allow 1–2 business days. You’ll get an email with tracking as soon as it’s on the way. 

Usually 5–8 business days in Canada, 7–9 to the US, and 8–12 for international orders. These are estimates, not guarantees. For more info, see our Shipping Policy here. 

Not in Canada or the US. We prepay all duties and taxes on US orders, so there are no surprises. For orders outside Canada and the US, local duties and taxes may apply on arrival. For more info, see our Shipping Policy here.  

Most likely. Go through checkout: if it lets you pay, we can ship to you. 

Yes, as long as you haven’t received your shipping confirmation email yet. Once it ships, we can’t change the address or cancel. Sezzle orders cancelled before shipping are refunded minus Sezzle’s cancellation fee. For more info, see our Shipping Policy here.  

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. You can also use Sezzle to split your purchase into payments. 

You have 14 days from delivery to request a return. The watch must be unworn, undamaged and complete with all original packaging, tags and manuals. For more info, see our Return & Refund Policy here.

Trying it on briefly is fine. Wearing it out, sizing the bracelet or removing links is not. If you’re unsure whether it’s a keeper, hold off on sizing until you’ve decided. For more info, see our Return & Refund Policy here.

There’s no restocking fee. Return shipping is on you and must be tracked, and our original shipping cost and any duties are deducted from your refund. If you paid with Sezzle, their return fee is deducted too. For more info, see our Return & Refund Policy here.

Absolutely. Exchanges follow the same 14-day window and unworn conditions. Reshipping is free within Canada and the US. For more info, see our Return & Refund Policy here.

Email us at hello@clockedoutcollective.com within 7 days of delivery with your order number and photos or video. We’ll make it right. For more info, see our Return & Refund Policy here.

Once your return is inspected and approved, it goes back to your original payment method within 10 business days. 

Yes. Every watch comes with a 1-year warranty on the movement, from the date of purchase. You can add a 1-year extension at checkout for two full years of coverage. For more info, see our Warranty Policy here.

Accidental damage, normal wear like scratches, water damage, battery replacements, straps, and any watch that’s been opened or modified. For more info, see our Warranty Policy here.

Not at all. The quick-release spring bars are made for swapping, so go for it. 

Email hello@clockedoutcollective.com with your order number and a description of the issue. We’ll take it from there. For more info, see our Warranty Policy here.

We proudly hand-build and test every watch in Alberta, Canada. To learn more, see Our Story here.

Our quartz models use Swiss Ronda movements. Our automatics use the Japanese Miyota 9015 and 9075. The ChronoRacer runs on the Seiko VK63 mecha-quartz. 

Quartz is accurate to seconds a month and grab-and-go. Automatics wind themselves as you wear them and have that smooth sweeping seconds hand watch lovers enjoy. Neither is the wrong choice. It just depends on what you love. 

 Yes, that’s completely normal for a mechanical movement. For more info, see our Watch Care Guide here.

 Probably not. It holds about 42 hours of power off the wrist. Give the crown 20–30 turns, then set the time. For more info, see our Watch Care Guide here.

 The GMT tracks up to three time zones with a GMT hand and a 24-hour bezel. The Dual Time keeps it simple, tracking two time zones with a 12-hour bezel. For more info, see our Watch Care Guide here.

Each model has its own step-by-step guide. Please see our Watch Care Guide here.

 Sapphire crystal with a double layer of anti-reflective coating, and 316L stainless steel on every watch. 

 We use BGW9 Super-LumiNova. It’s clean white by day, glows a cool blue at night, and recharges from any light. 

 Yes. The ChronoRacer is rated to 10 ATM (100m), and the GMT, Dual Time and Diver are rated to 30 ATM (300m). Just make sure the crown is screwed all the way down first. Please see our Water Resistance Guide here.

 We’d skip it. Heat and steam can get past seals, even on a 300m watch. Please see our Water Resistance Guide here.

 Yes. Every watch is individually pressure-tested to its full rating before it ships. Not a sample from the batch, every single one. 

 No. Since we can’t control how a watch is worn once it leaves us, water damage isn’t covered. Follow the tips in our guide, and you’ll be good for years. Please see our Water Resistance Guide here.